Our Commitment to Each Other
Welcome to the M&O Pacific Ltd (Trading as Wood Training) Booking System. Hate fine print? So do we. Here are our promises and expectations at a glance, then the legal documents to back it up. Please read the legalities carefully before using this Site. By using this Site you signify that you have read and agreed to it:
Our Promises:
We will not pass your details on to anyone without your permission. Check out our privacy policy for full details as below.  
You can cancel your connection to the system at any time following the opt-out link.
Your Promises:
You must be 18 years or older to book tickets using this Site.
If you use this Site for any purpose you agree to the terms of use of the Site.
If you book a course on this Site you also agree to the terms of sale.
Terms of Use
The booking system is an online service provided by Wood Training, also known as "The Site Owner." It is accessed through the website www.woodtraining.co.nz. This is also known as "the Site", "the Courses System" and "the System". Please read these terms and conditions carefully. By using the Site you are a "Site User" and agree to these terms of use. Site Users include people who manage courses, book course tickets, view the Site or use it in any way. If you choose not to be bound by the terms and conditions, you must not use this Site.
Terms of Sale
If you purchase a training course on the System you agree to the Site Owner's terms of sale.
The Site Owner has strict policies to protect its users. If you use the Site to book courses or to assist in any way with running a course for, or in association with this site, you are agreeing to comply with these policies. You may not use this site to book for or run courses that are not directly associated with Wood Training. Please read the policies carefully before you use this Site:
The Site Owner may, at its sole discretion, terminate this agreement or restrict your access to the Site without advance notice or liability, for any reason, including your failure to comply with the terms of use of the Site. If your account is terminated you must stop using the Site. In the event of termination for non-compliance with these terms, all rights granted to you will terminate and you will still be liable for any fees and charges that you have committed to during your use of the Site, including but not limited to booking fees.
The Site Owner uses reasonable commercial efforts to keep the Site available 24/7. Exceptions are scheduled maintenance, unscheduled maintenance, and system outages. We cannot promise that the Site will always be available and assumes no liability or responsibility for any interruption or its consequences. Book early to avoid being disappointed.
The information on the course pages is provided in good faith and The Site Owner takes all reasonable care to keep the information on the site accurate. The Site Owner assumes no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness and usefulness of all content available through the Site or from a linked Site. You should not assume any booking on this Site is complete until you receive a confirmation email from The Site Owner.
Security Capabilities and Policy for Transmission of Payment Card Details
When you pay by credit card via this site you are passed to an e-commerce gateway provider. You will see the provider name, Windcave, before you enter your credit card details. You will enter your credit card details within the secure environment provided by the e-commerce gateway provider. When the provider makes these available, we may store your cardholder name and a masked version of your card number. At no time do we store or have access to your complete card number or other card details. All providers are compliant with the Payment Card Industry Data Security Standard (PCI DSS). All communication between this site and the payment gateway is encrypted by 128 bit Secure Sockets Layer (SSL) technology.
Credit Card Transactions
If you are the cardholder and you dispute any charge on your credit or debit card related to any course, service or product booked through this Site you agree to notify The Site Owner within 24 hours of the scheduled course start time. You agree that The Site Owner will have authority fully equal to that our suppliers in collecting amounts owed for bookings made through this Site from your bank/credit card company or through courts/collection agencies.
Intellectual Property
The information contained within this Site including graphics and logos are the copyright of The Site Owner. All programming scripts are copyright of The Booking Rooster who developed The Site. All trademarks on this Site are primarily the intellectual property of The Site Owner. Any other trademarks on this Site are trademarks of their respective owner. Nothing contained on this Site should be construed as granting any license or right of use of any trademark or copyright displayed on the Site without the express written consent of The Site Owner, or the third party owner of Intellectual Property.
The Site Owner provides links to other sites. When you click on these links you are leaving our Site and entering another site. These linked sites are not under the control of The Site Owner, and The Site Owner is not responsible for the contents of any linked site. Doing so is entirely at your own risk. You should read the terms and conditions of these sites before using these sites. You may create links from your own website to this Site through a plain text link or through The Site Owner's branded link, provided that you:
The Site Owner reserves the right to require you to remove links to the Site at its sole discretion.
Exclusion of warranty
The Site Owner makes no warranty of any kind regarding this Site and/or any materials provided on this Site, all of which are on an "as is" and "as available" basis. The Site Owner, Course Organisers and advertisers on this Site do not warrant the accuracy, completeness, currency or reliability of any of the content of the data found on this Site and expressly disclaim all warranties and conditions of any kind.
Limitation of Liability
The Site Owner will not be held liable for the following events or their consequences:
The Site Owner may at his sole discretion terminate or restrict your access to any component of this Site, at any time without liability.
You shall defend and indemnify The Site Owner and any third party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on your behalf in excess of the liability described herein in any action filed or commenced by any third party against The Site Owner as a result of
If any of our terms are held to be unenforceable, it is agreed that the remainder of the terms will remain in full force and effect. This agreement is governed by the laws of New Zealand, and you irrevocably submit to the exclusive jurisdiction of the courts of New Zealand.
The Site Owner's Terms of Sale
The Wood Training booking system is an online service provided by M&O Pacific Ltd on the website https://book.woodtraining.co.nz/. This is also known as "the Site". Please read these terms and conditions carefully. By purchasing a course on the Site you are agreeing to these terms and conditions. If you choose not to be bound by the terms and conditions, you must not use this Site.
General Terms and Conditions
Courses sold through this Site are subject to the following terms and conditions and to any other conditions listed on or attached to the booking confirmation. The courses are sold subject to the following terms and conditions:
The Site Owner's Terms, Privacy and Online Terms Policy
The Site Owner's terms of use, privacy policy and cancellations and refunds policy are incorporated into these terms of sale and apply to sales through this Site. Users of the Site should also read the Terms and Conditions before using this Site.
The Site Owner's Privacy Policy
The Site Owner values their privacy and understands that you value yours. If you use the Site to book courses or as an organiser of a course you are bound by this privacy policy.
Your personal "My Course" page
Your "My Courses" page is private. No one else can see the invitations you have received, what you've accepted and what you have rejected – unless you tell them, give them your Site password or click to share the course. The organiser of a course can see the contact details you choose to share with them via the "My Contacts" page.
Who do we share your personal information with?
We will not share the information that we collect with any third parties, except as required to administer the specific course you have registered for. You can choose which details you share at the time you register and amend them at any time on your "My Connections" page. Everyone the Site Owner contacts with or collaborates with in running courses agrees to keep that information private, but The Site Owner cannot guarantee they will comply. The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised.
How do we use the information?
When you register, complete a form or participate in any contest or promotion on the Site. The Site Owner may from time to time offer service bulletins, special deals for and other promotions. We may also use the data to check your identity if you need help with a forgotten password, or you are having difficulties with any of our Site services.
From time to time we may aggregate your information, analyse trends, preferences, and demographics. We may use the aggregated information for other purposes with your prior permission.
How do we use "cookies"?
"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Cookies do not contain personally identifying information. They do provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer or Netscape) and what domain you are accessing our Site from. With this information we can do the following:
Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies. You will still be able to visit our Sites with cookies disabled.
Opting in and opting out
You will always have the option to opt into certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Can we change this policy?
In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time.
Your right to access your information
The Privacy Act 2020 gives you the right to access and correct this information. You can do so at any time on your "My Profile" page. You can also see your course attendance history on your "My Courses" page.
Contact Us
If you have any questions about this privacy statement, the practices of this Site, or your dealings with M&O Pacific Ltd or people running courses on its behalf, you can contact us at 06 751 1101.
The Site Owner takes privacy responsibilities very seriously. We adhere to the provisions of the Privacy Act 2020. You can find out more about how this protects your personal information by visiting the website of the Privacy Commission at www.privacy.org.nz.
The Site Owner's Course Cancellation Policy
Any change to course dates, reduction in student numbers or cancellation of a course by the Customer, must be advised to the Customer Services Team in writing at least ten (10) working days prior to course commencement.  
If a change or cancellation is made within the ten (10) working days period it will result in a charge of 50% of the total course cost. If a change or cancellation is made within 48 hours of the training being due to occur, this will result in a charge of 100% of the total course cost, (unless other prior arrangements have been made).  
For courses of more than two days that are NZQA approved Training Schemes or Programmes, students’ withdrawals and refund rules apply, for details visit:https://www.nzqa.govt.nz/assets/Providers-and-partners/Registration-and-accreditation/Student-Fee-Protection/fee-refund-flow-chart.gif
Online courses: once the enrolment key is issued to the Client the course fees will be non-refundable.  
Ticket buyer's complaint process
If you buy a course and you feel there you might have a legal right to receive a refund from the course seller you must make a complaint directly to M&O Pacific Ltd by clicking the urgent help link within 24 hours of the course's scheduled start time.
At the end of that 24 hour period The Site Owner will not guarantee to be able to help you with refunds in any way. The Site Owner will be deemed to have fully discharged all legal responsibility it might ever have had, toward the course buyer and the course seller in respect of that course.
All complaints must be made by clicking the "having problems" link from your "My Courses" page. The Site Owner will return an acknowledgement of the complaint within sixty minutes of its receipt. If that acknowledgement is not received, please re-submit the complaint and call The Site Owner on 06 751 1101.
Complaints are only considered by The Site Owner once they have been acknowledged. The Site Owner can't be held responsible for failure in email, internet, fax, telephone, courier, postal service, telegraph and the likes. If you do not receive an acknowledgement email, call 06 751 1101 urgently. Do not give up calling until you have talked to someone and received your written complaint acknowledgement.
Contact Us
If you have any questions about this cancellations and refund policy, the practices of this Site, or your dealings with Wood Training, you can contact us at 06 751 1101.